Trust Defined: firm belief in the reliability, truth, ability, or strength of someone or something.
We are a company that focuses on earning your trust with every action and decision we make, while providing excellent and friendly customer service, maintaining a stable and available line of communication for assistance, and designing solutions that are meant to be simple and easy to use.
It’s no secret that leveraging the latest technology provides a clear advantage, but in today’s world of independent businesses it’s just not feasible to staff an IT department. Enter our team of dedicated professionals. We’re a tech company that evaluates and seamlessly implements cutting-edge technology into your operation. Our diverse array of services gives us the ability to effectively assist nearly any type of business in a broad range of industries.
Our goal is to make your business easier to manage. Let us worry about the technology, while you focus on what really matters - your customers and profitability.
Some companies might avoid going above and beyond to earn your trust - at Trustpar, that’s why it’s part of the name.
Don’t hire staff; hire Trustpar, and use our knowledge and skill when you need it.
“We believe the foundation of all good relationships is based on trust and every decision we make adheres to this belief.”
Services
Help Desk Support
Our skilled support personnel will be your first point of contact when a problem arises, day or night. We put our focus on monitoring our e-mail as well as our phone system for customer support requests 24/7. We are always striving to answer every phone call and give first responses within the hour to let you know you are in good hands. Although we do resolve most issues remotely, we always make sure to provide onsite technicians for high priority issues same day.
Information Security
We believe the best way to deal with a problem is to stop it before it starts. This is why we are proactive with our information security services from seeking threats to employee training. We will proactively put technologies in place so we are always one step ahead of any potential problems. Our team will recommend multiple layers of protection for customers through e-mail security, firewalls, and endpoint protection. We actively hunt for, log, and have alerts to defend against multiple types of threats you may encounter.
Maintenance & Monitoring
Our monthly maintenance and monitoring will provide a customized plan specific for your company. We will proactively maintain and monitor your server, firewalls, and networks to make sure you have a reliable environment for you to grow your business operations. By keeping up with overall technology environment we can prevent problems, keeping your employees out of the help desk. Our customers love our proactive approach because it makes their employees more productive with less down time while saving them money.
Licensing & Purchasing
Our staff will manage all software licenses and renewals to ensure there is no lapse or disruption of services. We also handle the purchase of any hardware or software your employees may need. This way there is no confusion on whether or not the correct purchases were made. We thoroughly document all purchases and licensing for the future when there is a need for quick remediation to a problem.
Technology Budgets
Handling an IT budget can be intimidating if you do not have the time or IT knowledge. Yearly, we will sit down with your company to go over a strategic technology budget made specifically for your business. Knowing upcoming technology costs will help you stay on track with a budget which aligns with the growth and goals of your organization. This approach keeps surprises at a minimum and you can focus on what is important instead of worrying about unknown costs.
Project Management
We take pride in aligning customer projects with a solid technology plan that outlines the goals, time-frame, and materials needed for the project. Keeping a direct line of communication with our project manager, you will be updated every step of the way so there are no surprises. You won’t have to worry about whether or not the project is moving forward or staying within budget. Our project manager acts as a liaison between your business and our technicians, ensuring projects stay on schedule and up to your standards.